Privacy Policy

Kedai 888 Privacy Policy – Malaysia Member Data Protection

Your personal data is a trust we take seriously. Find out exactly how kedai 888 collects, uses, and protects your information in compliance with Malaysia's PDPA.

Last Updated: June 2026 256-bit SSL Encryption PDPA 2010 Compliant
Effective Date: 1 June 2026  |  Version: 3.1

Introduction – Our Commitment to Your Privacy

At kedai 888, we understand that privacy is more than a legal requirement — it is the foundation of trust between us and every member who uses our platform. This Privacy Policy explains in detail how we collect, store, use, and protect your personal data each time you interact with the kedai 888 website, mobile app, and services.

This policy is formulated in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010 and international data protection standards. By using any kedai 888 service, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Our Commitment: kedai 888 will not sell, rent, or transfer your personal data to any third party for marketing purposes without your consent. Your data belongs to you — we hold it only in trust.

1. Types of Personal Data We Collect

Kedai 888 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

Data Categories Example Information Requirements
Personal Identity Full name, date of birth, MyKad/passport number Required (KYC)
Contact Information Phone number, email address, state of residence Required
Financial Data Bank account number, bank name, transaction records Required (Withdrawal)
Technical Data IP address, device type, browser, operating system Automatic
Usage Data Games played, session duration, betting history Automatic
Communications Live Chat records, support emails, complaints When applicable

We only collect data that is strictly necessary to provide you with quality service. We do not collect sensitive data such as health information, religious beliefs, or political views.

2. How We Collect Your Personal Data

Your personal data is collected through several key channels when you use the kedai 888 platform:

  • Account Registration — Information you enter when opening a new account, including name, email, phone number, and password.
  • Financial Transactions — Details submitted during the deposit, withdrawal, and bank account verification processes.
  • KYC Verification — Identity documents such as MyKad or passport that you upload for identity verification purposes.
  • Support Communications — Information you share when contacting our support team via Live Chat, WhatsApp, Telegram, or email.
  • App Usage — Data automatically collected when you use the kedai 888 mobile app, including general location data and in-app activity.
  • Cookies & Tracking Technologies — Technical information automatically collected during visits to our website via cookies, pixels, and server logs.
Note: We have never purchased data lists from third parties or collected your data from social media platforms without your consent. All data is collected directly from your interactions with kedai 888.

3. Purpose of Using Your Personal Data

Kedai 888 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

  • Account Management — Creating, managing, and maintaining your member account, including login processes, security settings, and personal preferences.
  • Transaction Processing — Processing deposits, withdrawals, and all financial transactions accurately and securely.
  • Identity Verification & KYC — Meeting AML/KYC legal compliance requirements to prevent fraud and money laundering.
  • Customer Support — Providing technical assistance and effectively resolving your complaints or enquiries.
  • Marketing Communications — Sending promotional information, bonuses, and the latest campaigns — only if you have given your consent.
  • Analytics & Improvement — Analysing usage patterns to improve platform performance, user interface, and overall experience.
  • Legal Compliance — Fulfilling obligations to regulatory authorities, oversight bodies, and applicable legal requirements.
  • Responsible Gaming — Monitoring gaming behaviour to identify members who may need self-control assistance or support.

We will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

4. Data Sharing with Third Parties

Kedai 888 does not sell or rent your personal data to any party for commercial purposes. However, in certain situations, we may need to share your data with the following parties:

  • Payment Service Providers — Payment gateway providers such as FPX, DuitNow, Touch 'n Go, GrabPay, and Boost for processing your transactions.
  • Game Software Providers — Licensed game providers that supply gaming content on our platform; only the minimum data required for game operation is shared.
  • KYC Verification Providers — Licensed third-party identity verification services for processing and validating your KYC documents.
  • Regulatory Authorities — Regulatory bodies, law enforcement agencies, or courts when required by Malaysian law.
  • Cloud Infrastructure Providers — Hosting and data storage service providers bound by strict confidentiality agreements.
Data Protection Agreement: All third parties we work with are required to sign a Data Processing Agreement (DPA) ensuring they handle your data to security standards equal to or higher than those of kedai 888.

5. Data Security & Protection Measures

The security of your personal data is our absolute priority. kedai 888 continually invests in the latest cybersecurity infrastructure to ensure your data is always protected against evolving threats.

  • 256-bit SSL/TLS Encryption — All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
  • Data-at-Rest Encryption (AES-256) — Data stored in our databases is protected with AES-256 encryption, the standard used by global financial institutions.
  • Two-Factor Authentication (2FA) — An additional security layer requiring verification via SMS or an authenticator app at every login.
  • Internal Access Controls — Only authorised staff with specific job-related requirements may access member personal data.
  • Regular Security Audits — Independent security audits are conducted periodically by accredited third-party cybersecurity firms.
  • Intrusion Detection System — 24/7 monitoring of unusual activity with a real-time alert system for immediate response.
Incident Response: In the event of a data breach affecting your personal information, kedai 888 will notify you within 72 hours via email or in-app notification, in line with international best practices.

6. Cookies, Analytics & Tracking Technologies

The kedai 888 website and mobile app use cookies and similar tracking technologies to enhance the user experience and understand how our platform is used.

  • Essential Cookies — Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Preference Cookies — Saving your preferences such as language, theme, and game settings to personalise your experience.
  • Analytics Cookies — Collecting anonymised usage data to help us understand the most popular pages and improve performance.
  • Marketing Cookies — Used to display relevant ads based on your interests — activated only with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform. For more information, refer to your browser's help documentation.

7. Your Rights as a Data Subject

Under Malaysia's PDPA 2010 and kedai 888's policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of each of these rights:

Right of Access

You have the right to request a copy of all personal data we hold about you in a readily readable format.

Right to Rectification

You may request the correction of any inaccurate, outdated, or incomplete data in our records.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal compliance requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain situations while an investigation is in progress.

Response Time: kedai 888 will process all data rights requests within 14 working days upon receipt of a complete request. For more complex cases, this period may be extended by up to 30 days with prior notice.

8. Data Retention Period

Kedai 888 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:

  • Active Account Data — Retained for the duration your account is active, plus 5 years after account closure for audit purposes.
  • Financial Transaction Records — Retained for a minimum of 7 years in compliance with Malaysian AML/KYC legal requirements.
  • KYC Documents — Retained for 5 years after the business relationship ends, or longer if required by authorities.
  • Support Communication Logs — Retained for 3 years for service quality and dispute resolution purposes.
  • Technical Data & Server Logs — Retained for 12 months for security purposes and technical troubleshooting.

Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

9. Children's Privacy

Kedai 888 services are exclusively for individuals aged 18 and above only. We do not intentionally collect or process personal data from children or minors.

  • Our registration process includes age verification steps to prevent access by underage individuals.
  • Should we discover that data belonging to a minor has been inadvertently collected, we will promptly delete that data and close the associated account.
  • Parents or guardians who discover that their child has registered with kedai 888 are encouraged to contact us immediately through our support channels.

10. Amendments to the Privacy Policy

Kedai 888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

  • Any significant amendments will be communicated to you via your registered email or a prominent in-platform notification at least 14 days before taking effect.
  • The "Updated" date at the top of this page will always reflect the latest version of our Privacy Policy.
  • Continued use of the kedai 888 platform after the effective date of any amendment constitutes acceptance of the updated terms.
  • Previous versions of the Privacy Policy are available upon request from our support team for reference purposes.

We encourage you to review this page regularly to stay informed about how we protect your privacy.

11. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact the kedai 888 Data Protection Officer (DPO) through the following channels:

  • Privacy Email: [email protected] — Label your email subject as "Privacy Request" for a faster response.
  • Live Chat 24/7: Reach us directly via the Live Chat feature in the kedai 888 platform or mobile app.
  • WhatsApp & Telegram: kedai 888's official support channels are available in Malay, English, and Mandarin.
Official Complaint: If you are not satisfied with how we have handled your privacy complaint, you have the right to file an official complaint with the Malaysia Department of Personal Data Protection (JPDP) through their official channels.

Why Is Your Privacy Safe with kedai 888?

Six layers of protection keeping your data secure at all times

Malaysian PDPA 2010 Compliance

Kedai 888 fully complies with the Malaysian Personal Data Protection Act 2010. All data collection and processing activities are carried out in accordance with strict legal guidelines.

Bank-Level Encryption

Your data is protected with 256-bit SSL encryption during transfer and AES-256 encryption at rest — the same technology used by leading banking institutions in Malaysia.

Two-Factor Authentication (2FA)

An additional security layer via SMS OTP or an authenticator app ensures only you can access your account, even if your password becomes known to others.

No Data Sales to Third Parties

We have never sold, rented, or transferred your personal data to any party for marketing purposes without your explicit consent, and we never will.

Periodic Independent Security Audits

The kedai 888 platform undergoes regular independent security audits by certified cybersecurity firms to identify and address any system vulnerabilities.

Full Control in Your Hands

You have full rights to access, correct, delete, or transfer your data. Your account panel provides easy tools to manage your own privacy preferences.

Join the Trusted kedai 888 Member Community

Enjoy over 1,500 top games with full confidence that your privacy and personal data are protected by the highest security standards in the industry.

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